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Australia Post admits to two ‘very embarrassing’ incidents

Neil Mitchell
Article image for Australia Post admits to two ‘very embarrassing’ incidents

In what’s been a less-than-glowing couple of days for Australia Post’s reputation, the company has admitted and apologised for two incidents which saw mail left unattended.

And the company will only ‘consider’ compensating customers affected by their mistakes.

The first was an incident in Melbourne’s east, where a resident found a tub of ‘hundreds’ of letters left on the street next to an Australia Post box.

The second was raised on The Rumour File this morning, where a letterbox in Beechworth was found to have been uncollected for six months.

Group Executive E-commerce deliveries at Auspost, Peter Bass, told Neil Mitchell the Beechworth incident was caused by a ‘significant breakdown of communication’.

“It’s actually very embarrassing,” Mr Bass said.

“One of our employees went on leave and we changed the arrangement in regards to the duties while he was away and management failed to communicate that when he returned.

“He wasn’t collecting them when he left and unfortunately when he returned no one advised him of that arrangement.

“It is very embarrassing.”

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Mr Bass said the letterbox contained almost 500 articles.

When Neil asked if affected customers will be compensated, Mr Bass said he would encourage customers to contact Australia Post directly.

“We’ll consider compensating them,” he said.

Mr Bass labelled the incident in Malvern East as, ‘again an embarrassing incident’ which was due to human error.

Neil Mitchell
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